OFFICE OF THE COMMISSIONER OF CUSTOMS CENTRAL REVENUES BUILDING

Public Notices
12

GOVERNMENT OF INDIA MINISTRY OF FINANCE

OFFICE OF THE COMMISSIONER OF CUSTOMS CENTRAL REVENUES BUILDING, P.B.NO. 5400,QUEENS ROAD BANGALORE-1.
PUBLIC NOTICE: /2001 DT:

TELE-ENQUIRY SYSTEM

		All the importers, exporters, Custom House Agents and members of the trade are hereby informed that a Tele-Enquiry System for Customs installed at Air Cargo Complex, will be made operational w.e.f. 10-12-2001, which will enable the importers, exporters, Custom House Agents and the members of the trade to ascertain the current status of their Bill of Entry as well as Shipping Bill including the status of the drawback credit, on voice mail through telephone.

	A.	Telephone Numbers for Tele-Enquiry System :
		Information regarding the status of the Customs documents can be accessed by dialing the following telephone numbers of (Custom House name) :
		1. Imports : 5222222, 5220240 2. Exports & Drawback : 5223333, 5220241

	B.	The Salient Features of Tele-Enquiry System :
	1.	The current status of the Bill of Entry or Shipping Bill can be ascertained by dialing the appropriate Customs Telephone number (refer para A above) and using the interactive voice response system for keying in any of the following: (i) Bill of Entry or Shipping Bill number or (ii) Job No given by the Service Center or (iii) Importer-Exporter Code Number
	2.	The details of the messages, which would be read out on telephone corresponding to the status of the document by Tele-Enquiry System are given in the annexure enclosed.
	3.	The Tele-Enquiry System informs about the time and date of filing of the document, assessment of document, examination of document, and time and date of out-of-charge order for the document.
	4.	If any query is raised against the document, there is a facility in Tele-Enquiry System to print the query on the fax machine of the person making enquiry using the Fax-On-Demand feature.
	5.	If the import document is awaiting payment of customs duty, the Tele-Enquiry System will also inform on telephone the duty amount as also the fine and penalty payable, if any.
	6.	The Tele-Enquiry System will inform whether the request for clearance under green channel facility has been accepted or denied.
	7.	The Tele-Enquiry System will inform whether the Bill of Entry has been de-activated in the Indian Customs EDI System.
	8.	The Tele-Enquiry System will not only provide the status of Prior Bill of Entry but also inform about the mismatch of Airway Bill No, no of packages, gross weight in the manifest with that declared in the Bill of Entry.
	9.	The Tele-Enquiry System will inform the date and time of filing of import as well as export manifest in Indian Customs EDI System.
	10.	The Tele-Enquiry System will provide information for drawback documents such as amount of drawback sanctioned, drawback amount is sanctioned but withheld, sanctioned but not transferred to bank etc.
	11.	The Tele-Enquiry System will also provide information on fax with reference to the Importer-Exporter Code of the person. The information for Bills of Entry / Shipping Bills filed on the day the query is made or the last working day would indicate the Bill of Entry / Shipping Bill Number and Date, Invoice No. and the present status of the document.
	12.	The Tele-Enquiry System will also provide information mentioned at sr. no. 11 above with reference to Custom House Agent number.
	13.	The Tele-Enquiry System will provide the information for CIF balance and Duty Credit balance of DEPB script based on DEPB registration number and date in customs computer.
	14.	The Tele-Enquiry System will also provide the information whether the IE Code details for the given IEC has been received from DGFT or not.


		(A.P.SUDHIR)
		COMMISSIONER OF CUSTOMS


ANNEXURE

IMPORTS
	A. Messages related to Assessment and Examination of goods
	Sr. No	Status	Message
	1	The Bill of Entry has been submitted and is pending assessment in the Appraising Group.	This Bill of Entry was filed at (time) on (date) and has been assigned to the Appraising Group (name) for assessment. Thank you.
	2	After initial scrutiny and consequential processing the Bill of Entry is being assessed in the Appraising Group. (Cases of assessment after first check, re-assessment, reply to query etc.)	This Bill of Entry has been assigned to the Appraising Group (name) for assessment. Thank you.
	3	The Bill of Entry is with Appraising Group for approval of amendment.	This Bill of Entry has been assigned to the Appraising Group (name) for approval of amendment. Thank you.
	4	A query is raised during assessment in the Appraising Group or during examination in the shed.	A query has been raised against this Bill of Entry. The reply to the query is awaited. For the fax copy of the query kindly press the start button of your fax machine. Thank you.
	5	Waiting for presentation of goods for examination in the shed.	This Bill of Entry has been assessed but the goods against this Bill of Entry have not yet been presented for examination. Thank you.
	6	Waiting for presentation of goods for examination under First Appraisement Procedure in the shed.	This Bill of Entry has been processed for examination under First Appraisement Procedure but the goods against this Bill of Entry have not yet been presented for examination. Thank you.
	7	The Bill of Entry is assessed, and goods presented for examination.	This Bill of Entry was assessed and the goods against this Bill of Entry have been presented and assigned for examination in the shed. Thank you.
	8	The Bill of Entry is assessed and examination of goods is being conducted. The request for Green Channel is denied.	This Bill of Entry is assessed and the goods against this Bill of Entry have been presented and assigned for examination in the shed. The request for Green Channel has been denied. Thank you.
	9	The Bill of Entry is assessed and clearance of goods is allowed under Green Channel procedure.	This Bill of Entry is assessed and the goods against this Bill of Entry have been presented and assigned for clearance in the shed under Green Channel procedure. Thank you.
	10	The goods against this Bill of Entry are under examination in the shed before assessment (first appraisement).	The goods against this Bill of Entry have been presented in the shed and are awaiting examination under the First Appraisement Procedure. Thank you.
	11	The Bill of Entry is being audited in the import shed.	The goods against this Bill of Entry have been examined on (date) at (time) Hrs and the document has been assigned to the Auditor in the Shed for auditing. Thank you.
	12	The Bill of Entry is deactivated in the system for specific reasons.	The Assistant Commissioner of Customs group (name) has deactivated this Bill of Entry in the system. Kindly contact the Appraising Group (name).
	13	The Bill of Entry is pending for payment of duty.	The Bill of Entry was assessed at (time) Hrs on (date). It is awaiting the payment of customs duty. The duty amount is -------, Fine is………, Penalty is………..
	14	The out-of-charge has been given to this Bill of Entry	This Bill of Entry has been given out of charge order by Customs at (time) Hrs on (date). Thank you.
	15	The out-of-charge has not been given to this Bill of Entry.	The goods against this Bill of Entry have been examined at (time) Hrs on (date) and are awaiting the out of charge order. Thank you.

	B. Messages related to Prior Bill of Entry
	Sr. No	Status	Message
	1	When the Prior Bill of Entry is assessed but not finalised.	The Import Manifest for this Prior Bill of Entry is not yet filed by the Airlines or the Master Airway Bill is not matching. Kindly approach your airline.
	2	The number of packages in the Prior Bill of Entry don’t match with the Import Manifest	The number of packages declared in this Bill of Entry is not matching with those in the manifest. Kindly amend the Bill of Entry or approach the airlines to correct the manifest. Thank you.
	3	The House Airway Bill Number in the Prior Bill of Entry doesn’t appear in the Import Manifest	The House Airway Bill Number declared in this Bill of Entry doesn’t appear in the manifest. Kindly amend the Bill of Entry or approach the airlines to correct the manifest. Thank you.
	4	The gross weight in the Prior Bill of Entry doesn’t match with the Import Manifest	The gross weight in this Bill of Entry is not matching with the weight declared in the manifest. Kindly amend the Bill of Entry or approach the airlines to correct the manifest. Thank you.
	5	Inform for each stage of the Bill of Entry that it is a Prior Bill of Entry	This is a Prior Bill of Entry. (Thereafter read out the status)
	Note : For the Prior Bill of Entry the system will readout the message 5 above and then inform the status of that Bill of Entry.

	C. Messages related to Import Manifest
	Sr. No	Status	Message
	1	To confirm whether the Import Manifest is filed in the customs computer system.	This Import Manifest was filed at (time) on (date). Thank you.
	2	If Import Manifest is not filed.	This Import Manifest is not yet filed in the customs computer. Kindly approach your airlines. Thank you.

	D. Miscellaneous Messages
	Sr. No	Status	Message
	1	The Bill of Entry number is not in the live database of customs.	The information against this Bill of Entry is not available in the live database of the system. Thank you.
	2	The status of Bill of Entry on the basis of Job-Number given at the time of filing declaration.	The Bill of Entry number for this job number is (read out B/E No) repeat ( again read out B/E No) . (Thereafter read the status of B/E..)
	3	The information consisting of Bill of Entry Number and Date, Invoice No. and the present status based on IEC Code for Bill of Entry filed today or last working day.	For the fax copy of the status of the Bill of Entry filed today or last working day kindly press the start button of your fax machine. Thank you.
	4	If the IEC details has been received in customs computer from DGFT (based on IE Code ).	Your IEC code has been validated by DGFT. Thank you.
	5	If the IEC details has not been received from DGFT (based on IE Code ).	IEC data has not been received from DGFT. Thank you.
	6	To know the balance CIF amount and balance duty credit in the DEPB script registered in customs computer (based on DEPB registration number & date).	The balance CIF is (amount) and balance duty credit is (amount). Thank you.


EXPORTS
	A. Messages related to Assessment and Examination of Goods.
	Sr. No	Status	Message
	1	The shipping bill is marked to the Asst. commissioner of Customs for assessment after submission.	This Shipping Bill filed at (time) Hrs on (date) and has been assigned to the Assistant Commissioner of Customs for assessment. Thank you.
	1a	The shipping bill is marked to the Superintendent DEPB for assessment after submission.	This Shipping Bill filed at (time) Hrs on (date) and has been assigned to the Superintendent DEPB for assessment. Thank you.
	1b	The shipping bill is marked to the Superintendent DEEC for assessment after submission.	This Shipping Bill filed at (time) Hrs on (date) and has been assigned to the Superintendent DEEC for assessment. Thank you.
	2	The Shipping Bill is assessed by system but the goods have not been brought to export shed for examination by customs.	This Shipping Bill was filed at (time) Hrs on (date). The goods against this shipping bill have not yet been presented for examination. Thank you.
	3	The Shipping Bill is assessed but the goods have not been brought to export shed for examination by customs.	This Shipping Bill was assessed at (time) Hrs on (date). The goods against this shipping bill have not yet been presented for examination. Thank you.
	4	The shipping bill is marked to the Asst. commissioner of Customs for approval of query etc. by shed Superintendent.	The goods against this Shipping Bill have been registered for examination in the export shed at (time) Hrs on (date) and has been assigned to the Assistant Commissioner of Customs. Thank you.
	5	The goods are under process of examination in the export shed by customs.	The goods against this shipping bill have been registered for examination at the Shed at (time) Hrs on (date) and have been assigned for examination in the shed. Thank you.
	6	The query is raised during assessment or examination of Shipping Bill.	A query has been raised against this shipping bill. The reply to the query is awaited. For the fax copy of the query kindly press the start button of your fax machine. Thank you.
	7	The Shipping Bill is awaiting the approval of amendments.	This Shipping Bill is assigned to the Assistant Commissioner of Customs for approval of amendments.
	8	The quota verification from export promotion agency is not received by customs	Further, the quota verification is yet to be received. Please contact the export promotion agency.
	Note: The message A8 will be played with the messages A1 to A7 if quota verification is not received from the export promotion agencies by Customs.

	B. Messages related to Drawback Claim
	Sr. No	Status	Message
	1	The Let Export Order has been given by the customs but the Export Manifest has not filed by the airline.	The goods against this shipping bill have been allowed clearance by the customs for export at (time) Hrs on (date). The Export Manifest from the airline is awaited. Thank you.
	2	The Shipping Bill is being processed in the Drawback Department.	The drawback claim against this shipping bill is under consideration. Thank you
	3	The query is raised during the processing of the drawback claim.	A query has been raised against this shipping bill while processing your drawback claim. The reply to the query is awaited. For the fax copy of the query kindly press the start button of your fax machine. Thank you.
	4	The drawback is sanctioned but the payment is withheld for specific reasons.	The drawback amount against this shipping bill has been sanctioned but your drawback payment is withheld. Kindly contact Additional Commissioner of Customs.
	5	The drawback amount is sanctioned but not transferred to bank as yet.	The drawback amount of Rs. --------- against this Shipping Bill has been sanctioned on (date). A credit advice is under issue to the bank. Thank you.
	6	The drawback amount is sanctioned and transferred to the Bank	The drawback amount of Rs. -------- against this Shipping Bill has been sanctioned and credited to your bank account on (date). Thank you.

	C. Messages related to Export Manifest
	Sr. No	Status	Message
	1	To confirm whether the Export Manifest has been filed in the customs computer system.	This Export Manifest has been filed at (time) Hrs on (date) in the customs computer system. Thank you.
	2	Information when the Export Manifest is not filed.	This Export Manifest has not yet been filed in the customs computer system. Kindly approach your airlines. Thank you.
	3	The Let Export Order has been given by the customs but the Export Manifest has not filed by the airline.	The goods against this shipping bill have been allowed clearance by the customs for export at (time) Hrs on (date). The Export Manifest from the airline is awaited. Thank you.
	4	There is mismatch in the total number of packages declared in Shipping Bills and the total number of packages mentioned in their Export Manifest.	The goods against this shipping bill have been allowed clearance by the customs for export at (time) Hrs on (date). There is an error in the Export Manifest filed by the airline against this shipping bill. Please approach your airline for rectification. Thank you.

	D. Export promotion schemes
	Sr. No	Status	Message
	1	The Shipping Bill is waiting for DEEC Log by the Exporter	The goods against this shipping bill have been allowed clearance by the customs for export at (time) Hrs on (date) and this Shipping Bill is waiting for DEEC Log by the exporter. Thank you.
	2	The Shipping Bill is waiting for endorsement of the DEEC Licence.	The goods against this shipping bill have been allowed clearance by the customs for export at (time) Hrs on (date) and this Shipping Bill is waiting for endorsement of the DEEC Licence. Thank you.

	E. Miscellaneous Messages
	Sr. No	Status	Message
	1	The information consisting of Shipping Bill Number and Date, Invoice No. and the present status based on IEC Code for Shipping Bill filed today or last working day.	For the fax copy of the status of the Shipping Bills filed today or last working day kindly press the start button of your fax machine. Thank you.
	2	If the Importer Exporter Code number is not found in the system.	The information about this Importer Exporter Code number is not available in the live database of the system. Thank you.
	3	The Shipping Bill is cancelled in the system	This Shipping Bill has been cancelled. Thank you.
	4	The status based on Job-Number given at the time of submission of declarations in the Service Centre.	The shipping bill number for this job number is (read out the s/b no) repeat (read out the s/b no again) (read the status of s/b..)
	5	If the Job-Number is not available in the system.	The information about this Job-Number is not available in the live database of the system. Thank you.
	6	The processing of Shipping Bill is complete by customs.	The goods against this shipping bill have been allowed clearance by the customs for export at (time) Hrs on (date). Thank You.
	7	The Shipping Bill doesn’t exist in the live database.	The information against this shipping bill is not available in the live database of the system. Thank you.
	8	When the Tele-Enquiry System is not able to connect to Customs Computer Network.	The Customs Computer Network is busy. Kindly dial after some time. Thank you.
	9	When the Shipping Bill is found but its status is not available in the system.	The status of this Shipping Bill is not available in the system. For more information kindly contact the Enquiry Counter at customs. Thank you.


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